Refund policy
Returns & refunds
30 days, unopened. You may request a return within 30 days of delivery for unopened items. To be eligible, a product must be unused, unopened, in its original packaging and in the same condition in which it was received. Opened products, perishable goods and items marked final sale are not returnable. Your statutory rights are not affected.
How to request a return
- Email info@shopgeroprotect.com with your order number, the reason for the request and, where relevant, photographs of damage or an incorrect item.
- Wait for approval and return instructions before sending anything back. Items sent back without a return authorisation cannot be accepted.
- Package the item securely, include the return authorisation reference and use a tracked service.
Return shipping is paid by the customer unless the item is defective, damaged on arrival or supplied incorrectly.
Refunds and exchanges
Once the returned item is received and inspected, we confirm approval or refusal. Approved refunds are issued to the original payment method within 3 working days. Bank or card-provider processing may take longer and, in exceptional cases, up to 45 days. Original delivery charges are not refundable unless the return results from our error. We do not process direct exchanges: return the eligible item and place a new order.
European Union — 14-day cooling-off period
If your order is delivered into the European Union, you also have the right to cancel or return it within 14 days of delivery for any reason. The item must be unopened and in its original packaging; the return-shipping and refund terms above apply.
Damaged, defective or incorrect items
Inspect your order on delivery and contact us immediately if an item is defective, damaged or not what you ordered, so we can make it right.
Seller: 1313 GEROPROTECT L.L.C-FZ, Meydan Free Zone, Dubai, United Arab Emirates · Licence 2310881.01 · TRN 104351267000001.